1. Order Placement

By placing an order with Mama Girl Baking, you agree to provide accurate and complete information necessary for the customization and delivery of your cake. Please ensure that you have reviewed the details of your order before submitting it. Once the order is placed, it will be processed according to the information provided.

2. Customization and Design

Mama Girl Baking will work closely with you to create the customized cake design based on your preferences and requirements. However, please note that there might be slight variations in the final design due to the nature of the collaboration and handcrafted process. Please refer to our Design Disclaimer for more information.

3. Allergen & Dietary Information

Please be aware that our bakery is not an allergen-free environment, and we do not cater to customers with allergies to dairy, gluten, eggs, soy, nuts, peanuts, and other common allergens. Due to potential cross-contamination risks, we advise individuals with severe allergies against ordering our products.

Our cakes may not be suitable for individuals with diabetes or those following a vegan diet, as they contain sugar, eggs and dairy.

Additionally, although we are not halal-certified, we do not use alcohol, pork, lard, or bovine or swine gelatin in our cakes, and our dairy and eggs come from certified halal sources with other ingredients of plant origin.

Customers with dietary restrictions or health concerns are advised to carefully consider their options before ordering and consuming our cakes.

If you have strict dietary requirements, consuming our products may result in breaking your diet. We encourage you to assess your individual needs and make an informed decision before placing an order.

For more details please refer to our Allergens & Dietary Info page.

4. Storage and Consumption

Our cakes are made with fresh ingredients and should be stored and consumed according to the instructions provided to maintain their quality and taste.

5. Delivery and Pickup

It is your responsibility to provide accurate delivery or pickup information during the order placement. Mama Girl Baking cannot be held responsible for any issues arising due to incorrect or incomplete delivery or pickup details. We will do our best to deliver your order within the agreed-upon timeframe, but we cannot be held liable for delays caused by our delivery partners or other factors beyond our control. For more information on our delivery policy, please visit our Refund Policy page.

6. Cancellation and Refund

Cancellations made less than 2 days before the scheduled delivery or pickup time will not be eligible for a refund. In the case of damages or defects, customers must contact us within 2 hours of receiving the order to be eligible for a refund or replacement. For more details, please refer to our Cancellation and Refund Policy page.

Thank you for Choosing Mama Girl Baking

By purchasing a product from Mama Girl Baking, you acknowledge that you have read and understand these Product Terms & Conditions, and you agree to abide by them.

These terms exist to ensure that we can provide you with the highest quality cakes and a smooth ordering process, while also protecting both parties involved in the transaction. We strive to maintain transparency in all aspects of our business, and we appreciate your cooperation and understanding.

Mama Girl Baking Team