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What forms of payment do you accept?

We accept Credit and Debit Card, Online Banking and e-wallet transfer (Touch n Go).

Can i walk in and purchase from your store?

Unfortunately, all our cakes are available only through pre-order .You may place your order 2-3 days in advance from us. Urgent order is doable under agreeable circumstances. Additional urgent fee would be applied. Please call directly to our hotline for immediate response on the urgent order.

Why I can't choose the date/ time?

If you unable to choose a certain that date or time that is blocked/ greyed out, it means the cut-off time passed or the product is out of stock for that date/time.

Our cut-off time for all products is 2-3 days. 

Can i order 2 cakes but have them delivered at different dates and times OR different addresses?

If you wish to have them to delivered at different addresses/ times, you may need to place the orders separately on our website.

Can I cancel or postpone my order?

If you wish to amend or cancel to your order, kindly inform us at least 3 days in advance. No cancellation is allowed within 3 days before your delivery/ pick up time.

Only 50% refund will be done if any cancellation made within 3 days before delivery date.

Any cancellation or amendment, kindly contact us through WhatsApp message or email.

Can I request to customize a cake that I found online?

Yes you can! We are specialized in buttercream cake and fresh cream cake. You’re welcome to send us any images as guild line or references. You can reach us by filling up the  ‘Customization’ form with picture attached


WhatsApp us a picture of your desire design and we will get back in 24 hours.

Do note that all cakes are handmade and unique, we could not guarantee 2 cakes to be 100% same. We will try to recreate each cakes as similar as possible to the desired design.


For customized cakes, we prefer at least 3 days in advance notice.

Pick Up 

Can i arrange my own driver to pick up the cake?

Yes, you can. Kindly pick for car delivery service instead of bike as all our cakes requires to handle with cares.

Please choose for door to door service and inform the driver to pick it up from us at second floor.

note: If you choose for own rider-pick-up, Mama Girl Baking and MMG Patisserie will not be held liable for any damages to the orders once it has left our premises.

Can I choose to self pick up?

Yes you can. Our store located at 3-2, Jalan Radin Bagus 5, 57000 Bandar Baru Sri Petaling, Kuala Lumpur.
You can waze Mama Girl Baking to find us.
Please note that our studio located at second floor, you may take the elevator to reach us. 

What is your pick up time?

Self pick up option is available. The time slot starts from 10am-6pm daily. Any others earlier/ late pick up request, please contact our service hotline for further assist.


Do you write messages on the cake?

Yes we do, but we doesn’t recommend to go for this option. We suggest to write it on a message card or on the cake board instead. Please type your message in the message box provided before checking out.

For the best outcome, we suggest to make a customize topper instead (charges applied). Please contact out service hotline for topper customization service.

How do I store the desserts/cakes? And how long can they last for?

Whipped Cream Cake 
Store in refrigerator, best enjoyed chilled. Maximum shelf life in room temperature is 30-45minutes.

Buttercream Cakes/ Flower Cakes
Store in refrigerator.

Please take note that buttercream frosting would be
harden when cold. Thaw at least 30 minutes for optimal texture.

Full Fondant Cake

Store in air conditioned room temperature only (18-24-degree Celsius environment)

Loaf Cakes/ Brownie
Best consumed at room temperature. Heat up in the microwave 30sec before served.

Homemade Cookies
Cookies can stay fresh when kept in an airtight container. If cookies went soft, re-crisp them by baking on a wire rack in a 150-degree Celsius oven for a few minutes.

Our baked good are recommended consume within 2-3days as it doesn’t contains any preservative.

Do you use halal ingredients? Does your cake contain alcohol?

Our products are not halal certified but all products do not contain lard or alcohol.

Can i request less sweet cake?

Unfortunately this request is not available. All our product’s recipe are standardized and we can’t adjust the sweetness as we make them in batches. But please don’t worry, all our cakes are not too sweet as we use minimize sugar level in the recipe.

Do you accept customised cake order?

Yes we do! We’ve customize service for fresh cream cake and buttercream cake. Kindly head over to this link https://mamagirlbaking.com/cake-customization/ and fill up your request. We will response to your enquiry soon.




What is the coverage area of delivery?

All Mama Girl Baking and MMG Patisserie deliveries only cover within Klang Valley area. Kindly arrange your own private driver for deliveries outside our service area.

What is the estimated delivery rate?

Delivery rates are dependent on the area with rates estimated between Rm10-70. You may proceed with the rate checking by inserting your address at the checkout section on our website.

Can you send in my office?

For multi-level building units or shopping malls, customers are required to collect from the driver at the main entrance as charges do not include parking fee.

Can i choose the delivery time?

Yes, you can choose the time slot provided, 12pm-3pm or 3pm-6pm before adding the product to your cart. Any others time slot from the option, please contact our service hotline for the assist.

What's the difference between billing and delivery address?

Billing address is the address associated with your bank account. While delivery address is the address of the recipient – address which you need the baked good to be deliver to.

Deliveries Conditions

  • Mama Girl Baking and MMG Patisserie delivery services are managed by third-party vendor such as Lalamove and Grab.
  • Deliveries are by arrangements only with charges applied.
  • Our delivery time slot will start from 10am-6pm.
  • For multi-level residences, buildings and shopping malls, please ensure that a person is available to receive the order at the main entrance as our rider might not able to deliver the order straight to your unit.
  • Order will be returned to us if collection is not completed. T&C applied to reschedule the delivery.
  • Please take note that once delivery is confirmed, Mama Girl Baking and MMG Patisserie will not be held liable for any damages that may occur during the delivery process.
  • Once the order has been delivered and signed for, Mama Girl Baking and MMG Patisserie will not accept any liability for any damages to the order or for any failure to follow the instructions provided.
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