Ordering

What forms of payment do you accept?

We accept Credit and Debit Card, Grab Pay and Online Banking.

Can i walk in and purchase from your store?

Unfortunately not as all our products are pre order based at least 2 days in advance. Our cakes are prepared based on the pre order. Hence, all orders must be placed from our website. If any urgent order, you may contact us through WhatsApp to check available slot.

Why I can't choose the date/ time?

If you unable to choose a certain that date or time that is blocked/ greyed out, it means the cut-off time had already passed or the product is out of stock for that date/time.

Our cut-off time for all products is 2 days. 

Can i order 2 cakes but have them delivered at different dates and times OR different addresses?

If you wish to have them to delivered at different addresses/ times, you may need to place the orders separately on our website.

Can I cancel or postpone my order?

If you wish to amend or cancel to your order, kindly inform us at least 3 days in advance. No cancellation is allowed within 3 days before your delivery/ pick up time.

Only 50% refund will be done if any cancellation made within 3 days before delivery date.

Any cancellation or amendment, kindly contact us through WhatsApp message or email.

Can I request to customize a cake that I found online?

Yes you can! We are specialized in buttercream cake and fresh cream cake. You are welcome to send any cake design that you like and made with buttercream/ fresh cream. You may fill up the form ‘Customization’ and upload a picture /or do WhatsApp us a picture of the design you want us to recreate and we will get back in 24 hours.

Do note that all cakes are handmade and unique, we could not guarantee 2 cakes to be 100% same. We will try to recreate each cakes as similar as possible to the desired design.

NOTE:

For customised cakes, we prefer at least 7-10 days in advance notice.

Pick Up 

Can i arrange my own driver to pick up the cake?

Yes, you can. Kindly pick car driver instead of bike driver as all our cakes are made with cares. We would not want to take any risk during delivery journey.

Please inform your driver to pick up at second floor.

note: If you choose to self-pick-up, Mama Girl Baking and MMG Patisserie will not be held liable for any damages to the orders once it has left our premises.

Can I choose to self pick up?

Yes you can. Our store located at 3-2, Jalan Radin Bagus 5, 57000 Bandar Baru Sri Petaling, Kuala Lumpur.
You can waze Mama Girl Baking to find us.
Please note that our studio located at second floor, you may take the elevator to reach us. 

What is your pick up time?

Self pick up is available. Our store pick up time slot starts from 12pm-6pm daily.

Products

Do you write messages on the cake?

No. We do not write on the cake. But we do offer a message on a card. Please type your message in the message box provided before checking out.

How do I store the desserts/cakes? And how long can they last for?

Whipped Cream Cake / Cheesecake
Keep in refrigerator, best enjoyed chilled.

Buttercream Cakes/ Flower Cakes
Keep in refrigerator. However, buttercream frosting will be
harden when cold. So, allowing it to sit at room temperature
for at least 30 minutes to bring out the optimal texture.

Loaf Cakes/ Brownie
Best consumed at room temperature. Heat up in the microwave 30sec before served.

Homemade Cookies
Cookies can stay fresh when kept in an airtight container. If cookies went soft, re-crisp them by baking on a wire rack in a 150-degree Celcius oven for a few minutes.

Our baked good are recommended to be consumed immediately. 
Can keep in refrigerator for no longer than 3 days.

Do you use halal ingredients? Does your cake contain alcohol?

Our products are not halal certified but all products do not contain lard or alcohol.

Can i request less sweet cake?

Unfortunately not, as all our product’s recipe are standardized and we cannot adjust the sweetness of our cakes as we make them in batches.

Do you accept customised cake order?

Yes we do! we do have customization service for fresh cream cake and buttercream cake. Kindly head over to this link https://mamagirlbaking.com/cake-customization/ and fill up your request. We will response to you as soon as possible.

 

 

Delivery 

What is the coverage area of Mama Girl Baking Online Delivery?

All Mama Girl Baking and MMG Patisserie deliveries are managed by a third-party vendor, upon customer’s request, to deliver withinKuala Lumpur and specific areas within Selangor (within 50km from our location)

What is the estimated delivery rate?

Delivery rates are dependent on the area with rates estimated between Rm10-70. (Check the estimated distance between your location and our shop on Google Maps)

Can you send in my office?

For multi-level building units or shopping malls, customers are required to collect from the driver at the main entrance as charges do not include parking fee.

Can i choose the delivery time?

Yes, you can choose the time slot provided, 12pm-2pm, 2pm-4pm or 4pm-6pm before adding the product to your cart.

What is the difference between billing and delivery address?

The billing address is the address associated with your bank account.
The delivery address is the address of the recipient – the address you would like to have the cake(s) delivered to.

Deliveries Conditions

  • Mama Girl Baking and MMG Patisserie delivery services are managed by a third-party vendor such as GoGet and Grab.
  • Deliveries are by arrangements only with charges applied.
  • Our delivery time slot will start from 12pm-6pm.
  • For multi-level residences, buildings and shopping malls, please ensure that a person is available to receive the order at the main entrance as our courier is unable to deliver the order straight to your unit. The order will be returned to us if collection is not completed.
  • For landed properties, please ensure that a person is available to receive the order. The order will be returned to us if collection is not completed.
  • Please take note that once delivery is confirmed, Mama Girl Baking and MMG Patisserie will not be held liable for any damages that may occur during the delivery process.
  • Once the cake has been delivered and signed for, Mama Girl Baking and MMG Patisserie will not accept any liability for any damages to the order or for any failure to follow the instructions provided.